Terms and Conditions
1. IDENTIFICATION OF THE ONLINE STORE HOLDER
In compliance with the provisions of article 10 of Law 34/2002 of 11 July, the Information Society and Electronic Commerce Services (LSSICE) inform the User about the following legal aspects:
• Online store identification: www.dimara.pt
• Holder: Sandra Isabel Pereira Lopes
• Address: Rua Principal, nº 867 / 4525-189 Canedo, Santa Maria da Feira
• Contact email: email@example.com
• Telephone: +351 933 570 357
• Tax data: NIF -213 668 912
2. PURCHASE PROCESS To make a purchase at the online store www.dimara.pt
the user must follow the following process:
• 1st - Select the desired item, choosing the size and color and then click on the "Add to Cart" button.
• After choosing the desired item (s), click on "Shopping Cart", where you can see a summary of what you have chosen, allowing you to add more products or delete products.
• To finish click on "Check-Out" and follow the steps until finalizing the order.
• After the order is completed, DIMARA will send you an email with the details of your order. If you do not receive this email or detect errors, the user must contact us within 24 hours using the following means: -By mobile phone +351 933 570 357 -By email firstname.lastname@example.org
3. PAYMENT METHOD
3.1. ATM / Payshop We inform you that MB references are only valid for 3 days. After this period your order will be automatically canceled.
3.2. Credit / Debit Card
The User will be able to pay for his order via credit / debit card - VISA, MasterCard or Maestro. Upon completion, you will be redirected to a secure connection site to enter your details and make your payment.
4. TAXES, FEES AND RATES - Sale of products in Portugal
The PVP (selling price to the public) of articles with shipping address to Portugal has 23% VAT included.
We only ship orders to mainland Portugal and Europe.
The shipping fee varies depending on the location and weight to be sent.
The user can select the delivery option at the store or at an address. If you select the in-store pickup option, you will not have any associated fees.
The available carriers are CTT Expresso.
6. EXCHANGES, RETURNS AND ORDER CANCELLATIONS
6.1. Return of Item: When the user claims that one or more items are defective or damaged during transport
These items may be returned, keeping them in the packaging in which they were sent, properly paid. DIMARA will bear all shipping costs for the delivery and return of the product to Portugal only.
To start the return process, you can fill out our exchange / returns form or contact us directly through Insert Data.
DIMARA makes available to the buyer the collection of the merchandise completely free of charge, through the partner transportation company. If the product has been damaged during transport, we need you to report it on the same day you receive it.
Also, in order to streamline the return process, we would like to thank you for sending us photographs of the damaged item and its packaging in the part where the items are evaluated. Damage, as well as the order number.
6.2. Return of Article: When the user states that he has not yet received his order
You can only cancel your order or make changes if it has not yet started the preparation process. If it is already in preparation, the process is irreversible. To make your return you must fill out our exchange / returns form and / or contact us via.
6.3. Return of Article / Order Cancellation: When you state that you want to express your right of withdrawal
The customer has the Right of Withdrawal under which he can return the received item, if it proves that it does not fit his expectations. The exercise of this right of withdrawal must take place within a maximum period of 14 working days after receiving it. In order to exercise this right, the product must be in perfect condition, with no visible signs of use. To do so, you can get in touch to express your decision, through one of the following contacts: Email: email@example.com Phone: 933 570 357 Address: Rua Principal, nº867 * 4525-189 / Canedo, Santa Maria da Feira If the user wishes to withdraw / cancel his order after dispatch, he will have to receive it first and, after receiving it, he will then be able to exercise his right of Free Contract Resolution under the terms legally provided. We advise that, in this case, only the shipping costs will be borne by the customer. We also want the user to be aware that, in situations of cancellation, the refund of the purchase amount is guaranteed and made by bank transfer, to the account associated with the payment of the order, within a maximum period of 14 working days from the reliable reception of the withdrawal request, whenever DIMARA manages the collection of the product. If the buyer returns the item via a carrier of his choice, the 14-day period will begin to run as long as DIMARA has effective knowledge of the shipment of the goods or, failing that, from receipt of the item. The return expenses arising from the exercise of the right of withdrawal will be borne by the buyer. If the products do not arrive in perfect condition for reasons attributable to the Consumer, DIMARA reserves the right to pay a lower amount for your order based on the depreciation of the product's value.
6.4. Order Cancellation for non-payment: When the user does not pay for his order within 3 days
We inform you that if payment of an order is not received after 3 days, it will be automatically canceled.
6.5. Refund Policy DIMARA is concerned with offering you the best quality in terms of its products and services. In any case, if you are not satisfied, you can then request the return of your order and the respective refund will be returned to you later in the bank account through which the order was paid, within 15 days (from your reception).
7. RUTURES POLICY Your orders are satisfied by the stock existing at the time.
Please note that the available stock will only be confirmed when you complete the purchase. Until then, the customer always runs the risk of another customer buying the same product and finalizing the purchase first, with that item not available to another customer when finalizing the purchase afterwards. But as we work mostly with National products, our intention is to replenish the stock in the next 8 days.
8. CUSTOMER SUPPORT To make any inquiries about your order, you can access your
Reserved Client Area, through the Order History or contact us: -Through nº:+351 933 570 357 -Through the email: firstname.lastname@example.org